Unnati Silks

Cancellation Policy:

Unnati Silks usually dispatch's the products within 24 hour working hours.And thus Cancellations will be considered only if the request is made within 12 hours of placing an order or before the product is dispatched, whichever is earlier.

Refund Policy:

 Unnati Silks has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if the item is faulty or not what you ordered.

In case you are unsatisfied with the product received from Unnati Silks, you may contact us with your complaints/ feedbacks at This email address is being protected from spambots. You need JavaScript enabled to view it. , who shall revert back to you at the earliest.

In case the product is received in damaged condition or wrong item received :

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is remote possibility that the item may be damaged during transit i.e the outer packing of the product is damaged or tampered with or that a wrong item is delivered to you, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency.

In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that Unnati silks may take care to avoid such occurrences in future.

In such cases when your ordered item is damaged during transit or wrong item is delivered to you, we will replace the item at no extra cost, provided that the request for replacement/return of item is made by you in 24 hours from the receipt of the package.

Before returning any product, always contact Unnati Silks Team at This email address is being protected from spambots. You need JavaScript enabled to view it.  within 24 hours of receipt of such product. Our team will get in touch with you at the earliest. The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Unnati Silks shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.

After validating your return request over phone or via email, we will send you an email authorizing a return. The mail will have a link that gives you access to the return shipping address label. You may simply print, fill with accurate information, paste the shipping address label on the package and courier it back to us. Please bear in mind that we should receive the return package within 10 days (in case of Domestic Clients) or 15 days(in case of international clients) of us sending the authorizing email.

In case any product is returned without such confirmation, Unnati silks does not guarantee any credit or replacement of the product. Kindly retain all packaging materials and product until receipt of instructions of the Unnati Silks regarding the same.

Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.

All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.

Refunds are made as follows:

1.If the payment was made in cash then the refund is made in the form of a cheque.

2.If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.

3.When a refund is to be made due to dis-satisfaction from customer’s end, then the amount is refunded in the form of store credits.

4.In case of any other complaints, email Unnati silks at This email address is being protected from spambots. You need JavaScript enabled to view it. , within 24 hours of receiving the product.

 Please Note: Unnati Silks will make refund cheques only in the registered name of the customer.

Notwithstanding the above, Unnati silksis under no obligation to accept any returns or provide any replacements or exchange or store credit. Unnati Silks shall have sole discretion to assess each case separately.

Partial Refunds:  In case of multiple products being ordered, if for any reason whatsoever, Unnati Silks in unable to deliver certain products, Customer shall be allowed to select an alternate product. However, in case customer does not wish to select any alternate products, Unnati Silks shall agree to refund amount as against such non-deliverable products.

Disclamier:The details of the products or product specifications (weight, color, handwork details, size, etc.) as shown on the website of Unnati Silks are only approximate values.

To help us deliver the very best and latest Indian fashion & Ethnic Products, Unnatisilks.com firmly believes that all the customers who order online are aware that the colors seen on the monitor can be slightly different as compared to the color of actual outfit or any item ordered due to nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.